Corporate Overview | Corporate Profile

Clicks Group is a retail-led healthcare group which is listed in the Food and Drug Retailers sector on the JSE.

Clicks was conceived as a drugstore in 1968 but legislation at the time prevented corporate ownership of pharmacies in South Africa. This meant that Clicks operated as a drugstore without drugs until legislation was changed in 2003 to allow corporate pharmacy ownership, and the first Clicks pharmacy opened in 2004. United Pharmaceutical Distributors (UPD) was acquired by the group in January 2003 to provide the distribution capability for the group’s healthcare strategy.

Over the past decade the group has grown into a leader in the healthcare market where Clicks has an 19.6% share of the retail pharmacy market and UPD a 24.1% share of the private pharmaceutical wholesale market.

The group's history is available at www.clicksgroup.co.za.

Our Values

  • We are truly passionate about our customers
  • We believe in integrity, honesty and openness
  • We cultivate understanding through respect and dialogue
  • We are disciplined in our approach
  • We deliver on our goals

Group Brands

Clicks, Musica, The Body Shop, GNC and Claire’s are market-leading brands and have a combined footprint of 689 stores, including 36 in the neighbouring countries of Namibia, Botswana, Swaziland and Lesotho.

  • Clicks is South Africa’s leading health and beauty retailer, offering value for money in convenient and appealing locations. Clicks has the largest retail pharmacy chain with 400 in-store pharmacies.
  • The Body Shop sells natural, ethically-produced beauty products and has been operated under a franchise agreement with The Body Shop International since 2001.
  • GNC is the largest global specialty health and wellness retailer, and has been operated under an exclusive franchise agreement for southern Africa since 2014.
  • Claire's is one of the world’s leading specialty retailers of fashionable jewellery and accessories for young women and girls, and has been operated under an exclusive franchise agreement for southern Africa since 2015.
  • Musica is the country’s leading entertainment retail brand and was acquired in 1992.
  • UPD is South Africa’s leading full-range pharmaceutical wholesaler and the only one with a national presence.

Customers

Clicks targets consumers in the growing middle to upper income markets (LSM 6 – 10). The Clicks ClubCard is one of the largest loyalty programmes in South Africa with over 6.2 million active members. 76% of ClubCard customers are women and 61% are in the 25 to 49 age group.

UPD fulfils the pharmaceutical supply needs of Clicks, major private hospital groups and over 1 200 independent pharmacies. UPD also provides bulk distribution services to pharmaceutical manufacturers.

Business Contribution