Group profile

Clicks Group is a health and beauty-focused retail and supply group that has been listed on the JSE Limited since 1996, in the Food and Drug Retailers sector. Through market-leading retail brands Clicks, Musica and The Body Shop, the group has 595 stores across southern Africa.

Clicks Group is a leader in the healthcare market where Clicks has the largest retail pharmacy chain with 306 in-store dispensaries, as well as a direct-to-patient courier pharmacy service, Clicks Direct Medicines.

Clicks was conceived as a drugstore in 1968 by entrepreneurial retailer Jack Goldin, but legislation at the time prevented corporate ownership of pharmacies in South Africa. Legislation changed in 2003 to allow corporate pharmacy, ownership and the first Clicks pharmacy opened in March 2004.

Clicks also has one of the largest loyalty programmes in South Africa with over 3.9 million active ClubCard members. 77% of ClubCard customers are women, and 54% are between 25 and 49 years old.

United Pharmaceutical Distributors (UPD) is South Africa’s only full-range national pharmaceutical wholesaler, and was acquired in January 2003 to provide the distribution capability for the group’s integrated healthcare strategy.

Musica, the country’s leading entertainment retail brand, was acquired in 1992.

The Body Shop has been operating under a franchise arrangement with The Body Shop International since 2001, and the group has extended this contract until 2020.


Market share

  2012
%
2011
%
Clicks    
– Retail pharmacy 16.2 15.4
– Front shop health 38.7 37.5
– Baby 8.5 6.9
– Skincare 33.8 33.4
– Haircare 30.4 29.5
– Small household appliances 19.3 18.2
UPD    
– Private pharmaceutical market 24.3 23.1




Store footprint

  2012 New/
(closed)
2011
Clicks 420 20 400
Musica 134 (14) 148
The Body Shop 41 (1) 42
Total 595 5 590

 

 

Business unit contribution

Turnover

Operating profit


CLICKS   UPD   MUSICA
South Africa’s leading health and beauty retailer, targeting consumers in the middle to upper income markets (LSM 6 – 10).

The brand offers value for money in convenient and appealing locations.

Clicks has the largest retail pharmacy footprint in the country, with over 300 in-store dispensaries.

Clicks also has a national direct-to-patient courier pharmacy service.

  The country’s leading full-range pharmaceutical wholesaler and the only one with a national presence.

UPD fulfils the pharmaceutical supply needs of Clicks. In addition, UPD supplies the major private hospital groups and over 1 400 independent pharmacies.

An operation in Botswana services the SADC region.

UPD also offers bulk-distribution services to pharmaceutical manufacturers.
  The largest retailer of music and entertainment-related
merchandise in the country.
 
THE BODY SHOP
A global brand marketing naturally inspired beauty products.