Some things in life are better viewed on a big screen. Please open this report on a tablet in landscape mode or a bigger screen.

Creating value through good citizenship

FTSE4Good Index

Constituent of the
FTSE4Good Index,
recognising strong environmental, social and governance practices measured against global standards

Qualified for inclusion in the
FTSE/JSE Responsible Investment Top 30 Index
which acknowledges South African companies with leading environmental, social and governance practices

Level 6
BBBEE rating in 2018

Broadening access to

Clicks Group supports the national healthcare agenda of making medicine more affordable and accessible for all South Africans. The group is actively building capacity through training and financial support to address the critical shortage of pharmacists.

65 million
units of medicine sold in 2018

898 000 clinic services
provided in 2018

Clicks pharmacies
across South Africa to broaden access to healthcare

230 million
units of medicine delivered by UPD

203 clinics in Clicks pharmacies provide primary care health services

Pharmacy2 818 pharmacy and clinic professionals across Clicks

Largest employer of pharmacy staff in the private sector

Building capacity

R100 million donated over a two-year period by the Employee Share Ownership Trust to fund 100 bursaries annually

R27.2 million invested in bursaries for pharmacy students since 2012

94 bursaries awarded to pharmacy students in 2018

70 pharmacy internships provided in 2018

359 pharmacy assistants enrolled in 2018


235 Clicks stores serve as collection points for National Health Insurance medicine

Partnering with Western Cape and Northern Cape Departments of Health to provide baby immunisation and family planning services

R5.5 million donated to the Public Health Enhancement Fund over the past six years to improve public healthcare, address skills shortages and advance research

Investing in our

The group is committed to the ongoing investment in its people through training and development, transformation, empowerment, competitive remuneration and incentive schemes, career path planning and by creating a stimulating working environment.

15 067
employees across retail stores, distribution centres and head office


jobs created
over the past
two years

Employment equity and diversity

Clicks Group is committed to creating a diverse workforce by attracting and developing previously disadvantaged people, women and employees with disabilities.

Employment equity

50% black members of the group executive committee

black directors 44% female directors

Board race and gender diversity policy targets exceeded

Skills development

R125 million invested in training and development in 2018

Skills development

122 trainee managers registered in store operations learnership programme in 2018

20 graduates enrolled on the retail graduate development programme

View Investing In Our People video

Investing in our

Clicks Group continues to demonstrate its commitment to making a sustainable contribution to the communities in which it trades. This is achieved through both enterprise development, by accelerating the sustainability and financial independence of black enterprises, as well as social investment through financial and product donations to non-profit organisations and initiatives.

R18.4 million
invested in socio-economic development projects aligned to the group’s focus on
health and well-being

Helping Hands

Clicks helping hand trust

The trust aims to benefit the lives of ordinary South Africans by offering free preventative testing and wellness services through the footprint of over 200 Clicks clinics countrywide.

212 000 lives positively impacted over past six years

Mom and baby wellness and family services have reached over 92 000 families

HIV testing provided to over 58 000 South Africans through a campaign to encourage individuals to know their HIV status

Heart disease testing for more than 82 000 people to encourage healthier lifestyle choices

Diabetes testing and education for over 72 000 people on the prevention and early detection of the disease

Girls on the Go campaign has provided reusable and washable sanitary pads to over 18 000 schoolgirls

Play View Clicks Helping Hand Trust video
50 years

Supporting 50 charitable causes

Clicks celebrated its 50th birthday in August 2018 and to mark the occasion supported 50 local community projects.

16 schools received reusable sanitary pads to the value of R1 million, to reduce absenteeism among schoolgirls

34 charitable projects each received toiletries and basic essentials worth R5 000

Chapel Street Primary School in Woodstock, which adjoins the group’s head office, received R200 000 for the upgrading of bathroom facilities used by children attending the school

R31.1 million invested in enterprise and supplier development programmes

UPD owner-driver scheme

UPD contracts small enterprise owner-drivers to deliver products from UPD to Clicks, independent pharmacies, hospitals and clinics.

66 owner-drivers contracted to deliver products for UPD

R33 million paid to the driver scheme in 2018

Over R483 million paid since start of the scheme in 2003


The appliance bank

The Appliance Bank forms part of the highly successful social entrepreneurship programme, The Clothing Bank. The programme equips unemployed men with technical skills to repair donated damaged household appliances and the business skills to buy and on-sell the repaired electrical appliances.

Clicks donates all returned domestic electrical appliances to the project

Appliance Bank

119 active business owners

Over 86 000 appliances sold by business owners, generating profits of R2.7 million