Creating stakeholder
VALUE in 2021

The group demonstrated its resilience throughout the Covid-19 pandemic. The challenging trading conditions were compounded by the outbreak of civil unrest across KwaZulu-Natal and Gauteng in July 2021. However, despite these severe headwinds, the group continued to create value for stakeholders, including shareholders, customers, employees, suppliers and communities.



Shareholders are the group’s principal providers of financial capital.

Diluted headline earnings per share up

2.6% to 774 cents

Diluted headline earnings per share adjusted for impact of civil unrest up

8.8% to 837 cents

R2.2 billion returned to shareholders in dividends and share buy-backs

Dividend per share 490 cents

Reinvested R690 million in capital expenditure

Growth in earnings and dividends

* Pre-IFRS 16  ** Based on HEPS  ^ Based on reinvestment of dividends paid and the closing share price



Retail and wholesale customers are the group’s primary source of revenue.


39 Clicks stores and

expanded footprint to 782 stores

36 new Clicks pharmacies,

increased network to 621 pharmacies

50% of customers now live within 5.5 km of a Clicks pharmacy

596 180 vaccinations administered across 300 Clicks stores

545 million cashback paid to ClubCard members



All permanent and part-time employees across the group.

R3.8 billion paid to employees

R217 million invested in employee training and development

Company-funded healthcare cover available to all employees



Local and international suppliers of products and services, including landlords.

R33 billion paid to suppliers of goods and services, including landlords

74% weighted BEE procurement expenditure, with continued transformation of the supplier base

Launched SMME supplier listing portal and purchased more than R1.2 billion from small and medium-sized businesses

R73 million invested in enterprise and supplier development programmes

R44 million paid to 65 small enterprise owner-drivers contracted to UPD



Beneficiaries of social investment in the communities in which the group operates.

R23 million invested in socio-economic development projects aligned to the group’s focus on health and well-being

100 bursaries awarded to pharmacy students in 2021

Free clinic services for customers with no medical cover extended to five days a week at the start of the Covid‑19 lockdown