Integrated Annual Report 2017

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Creating value through good citizenship

Level 5 BBBEE rating in 2017 under new codes of good practice


First-time inclusion in FTSE4Good Index recognising strong environmental, social and governance practices measured against global standards

Qualified for inclusion in FTSE/JSE Responsible Investment Top 30 Index which acknowledges South African companies with leading environmental, social and governance practices

Broadening access to healthcare

Clicks Group supports the national healthcare agenda of making medicine more affordable and accessible for all South Africans. Being the largest employer of pharmacy staff in the private sector in the country, the group is actively building capacity through training and financial support to address the critical shortage of pharmacists.


Largest employer of pharmacy staff in
private sector

195 clinics in Clicks pharmacies provide primary care health services


309 Clicks stores serve as pickup points for National Health Insurance medicine collection

Partnering with Western Cape and Northern Cape Departments of Health to provide baby immunisation and family planning services

R4.5 million donated to Public Health Enhancement Fund over the past five years to improve public healthcare, address skills shortages and advance research

Building capacity

R22.6 million invested in bursaries for pharmacy students since 2012

100 bursaries awarded to pharmacy students in 2017

64 pharmacy internships provided in 2017

339 pharmacy assistants enrolled in 2017


2 722 pharmacy and clinic
professionals across Clicks

Investing in our people

Attracting and retaining talent is critical to the continued success of the business. The group is committed to the ongoing investment in its people through training and development, competitive remuneration and incentive schemes, career path planning, creating a stimulating working environment, transformation and empowerment.

1 780 jobs created over
the past two years

Investing in our people

Employment equity and diversity

Clicks Group is committed to creating a diverse workforce by attracting and developing previously disadvantaged people, women and employees with disabilities.

Employment equity

348 employees with disabilities

50% black members of the
group executive committee

Board diversity policy adopted

44% black directors

44% female directors

Employee share ownership plan

The broad-based employee share ownership plan (ESOP) was introduced in 2011 to enable employees to share in the long-term growth and success of the business. The ESOP is also a mechanism to attract and retain scarce talent while accelerating transformation. The scheme vests in 2018 and 2019.

5 882 employees now shareholders

88% black employee shareholders

66% female employee shareholders

R28.2 million
paid in dividends to participants in the scheme since 2012


Skills development

20 graduates enrolled on the retail graduate development programme

100 trainee managers registered in store operations learnership programme in 2017

Skilld development

Investing in our community

Clicks Group continues to demonstrate its commitment to making a sustainable contribution to the communities in which it trades. This is achieved through both enterprise development, by accelerating the sustainability and financial independence of black enterprises, as well as social investment through financial and product donations to non-profit organisations and initiatives.

Investing in our community

Clicks helping hand trust

The trust, which was established in 2011, aims to benefit the lives of ordinary South Africans by offering free preventative testing and wellness services through the footprint of over 190 Clicks clinics countrywide.

Helping hand
Helping hand Movie icon

HIV testing provided to over 36 000 South Africans through a campaign to encourage individuals to know their HIV status

Diabetes testing and education for over 36 000 people on the prevention and early detection of the disease

Girls on the Go campaign has provided reusable and washable sanitary pads to over 16 000 schoolgirls

UPD owner-driver scheme

UPD contracts small enterprise owner-drivers to deliver products from UPD to Clicks, independent pharmacies, hospitals and clinics.

Investing in our community

71 owner-drivers contracted to deliver products for UPD

R36 million paid to the driver scheme in 2017

Over R450 million paid since start of the scheme in 2003

The appliance bank

The Appliance Bank forms part of the highly successful social entrepreneurship programme, The Clothing Bank. The programme equips unemployed men with technical skills to repair donated damaged household appliances and the business skills to buy and on-sell the repaired electrical appliances.

Clicks donates all returned domestic
electrical appliances to the project

Investing in our community
Socio-economic development
Appliance bank

34 active business owners


Clicks Group executives committed 112 hours mentoring microenterprises
62% of the microenterprises have been incorporated into the group’s supply chain.